Jewellery Care & Lifetime Warranty Policy

Lifetime Guarantee & Jewellery Care

At Numansion, we’re dedicated to creating high-quality jewellery that you can cherish for years to come. To ensure your pieces remain as beautiful as the day you received them, we’ve outlined care tips and an optional Lifetime Guarantee to give you extra peace of mind.

Jewellery Care Instructions

Taking care of your jewellery is essential to preserving its beauty and durability. Follow these simple tips to keep your pieces shining bright:

  • Avoid Chemicals: Keep your jewellery away from harsh chemicals such as perfumes, lotions, cleaning products, and pool water. These substances can wear down the plating or damage delicate stones.
  • Remove Before Activities: To prevent unnecessary wear, remove your jewellery before swimming, showering, exercising, or engaging in any activities that could expose it to water, sweat, or excessive heat.
  • Store Safely: Store your jewellery in a dry, cool place, preferably in a soft pouch or lined jewellery box. Keeping your pieces separate prevents scratches and tangling.
  • Clean Regularly: Wipe your jewellery with a soft, lint-free cloth after each wear to remove oils, dirt, and residues. For a deeper clean, use a mild soap solution and rinse gently, ensuring the piece is completely dry before storing.
  • Wear with Care: Jewellery is delicate, so treat it with care to avoid accidental damage such as drops or impacts.

By following these steps, you’ll maintain your jewellery’s shine and longevity.

Lifetime Guarantee

For added peace of mind, we offer an optional Lifetime Guarantee for just £9.99, available at checkout. This covers your jewellery against tarnishing and manufacturing defects for life, allowing you to wear your favourite pieces worry-free.

How It Works

  1. Purchase the Guarantee: Add the Lifetime Guarantee to your order during checkout for £9.99.
  2. Coverage Begins: Your coverage starts from the date of purchase and includes:
    • Tarnishing under normal wear.
    • Manufacturing defects, such as faulty clasps or loose settings.
  3. Hassle-Free Claims: If an issue arises:
    • Email hello@numansion.com with:
      • Your order number.
      • A clear photo of the item and the issue.
      • A brief description of the problem.
    • Our team will review your claim and respond within 5 business days.
  4. Replacement or Store Credit: If your claim is approved:
    • We will replace your item free of charge.
    • If the item is out of stock, we’ll offer store credit of equivalent value.

What’s Not Covered?

The Lifetime Guarantee does not cover:

  • Damage caused by improper care, such as exposure to chemicals, perfumes, or water.
  • Accidental damage, including scratches, dents, or breakage.
  • Loss or theft of the item.

Invest in the Lifetime Guarantee today for worry-free wear and let us handle the rest! For any questions or concerns, contact us at hello@numansion.com.