Cancellation and Returns Policy
At Numansion, we aim to provide you with the best possible service and high-quality jewellery pieces. Please take a moment to review our cancellation and returns policy:
Cancellations & Order Updates
- Personalised Items: Orders for personalised items cannot be cancelled, returned, or amended as they are sent for fulfilment immediately upon purchase.
- Non-Personalised Items: If you need to cancel or update your order, please email us at hello@numansion.com as soon as possible. We will do our best to assist you, provided the order has not yet been fulfilled.
Returns
- Eligible Returns: Non-personalised items may be returned within 14 days of receipt for a refund.
- Sale Period Purchases: Items purchased during a sale or promotional period can be returned for store credit only, which will be valid for 365 days.
- Earrings: For hygiene reasons, earrings cannot be returned.
If you have any further questions or concerns, please contact us at hello@numansion.com, and we’ll be happy to assist you.